All Nippon Airways Co., Ltd. (ANA) is the largest airline in Japan that offers both domestic and international flights and was founded in 1952. Recently ANA has announced that an “ANA Doctor On Board” medical support service will be introduced in September 2016 on all ANA international flights. The new service is expected to provide a more rapid response to any medical emergencies that occur in flight.
The new medical support service allows a licensed doctor, who must also be a member of the ANA Mileage Club (AMC), to register (from July) with the ‘ANA Doctor On Board’ service. This means that if any emergencies occur in flight, airline crew will know exactly who to approach if a registered doctor is onboard a flight. Otherwise, if no pre-registered ‘ANA Doctor On Board’ is onboard, crew members will continue to call for any registered doctors to step forward and volunteer to help as per standard practice.
If there are any instances where passengers file a claim against any emergency medical treatment received in-flight, it will be handled by ANA, provided that it doesn’t involve gross negligence by the doctor.
This new service is very important as crew members will now be aware of the passengers that are licensed doctors in advance. This will save a lot of time which is crucial in any emergency and could be the difference between a life saved and a life lost.
Prior to the flight, registered doctors and passengers with existing injuries will also have to confirm what medical supplies they will have with them on each flight. This will also help the registered doctor make decisions and act quickly and efficiency if an emergency was to occur in flight. On top of this, ANA will also have language translation software installed on all tablets carried by cabin crew, with around 17 different languages available from October 2016.
What a simple yet brilliant idea! There is no doubt that this will help ease some of the ‘What if?’ fears of passengers and crew members when onboard international flights. If you’re a licensed doctor and are interested in registering, contact Wataru Yoshioka and Maho Ito of ANA Corporate Communications on the phone number below.